Once you have complete the checkout process you will receive a confirmation email with your order details. We then process your order and as your purchase is shipped you will receive a second email advising your purchase in on the way as well as a tracking number. You can then track your order using the service provider based on your shipping selection.

The only place where you are able to browse and purchase our whole collection is www.bigfishgear.com. We offer an easy and flexible shopping experience. Our retail outlets are growing constantly and we’ll update you as stores come on board.

Sure! But only if it hasn’t already been sent.

Firstly, check to make sure that you have’t received the second “advising” email with your tracking number, if you have it may be too late, alternatively email us at help@bigfishgear.com. Make sure you mention your order number so we can sort it out in time!

We process and ship all orders the following business day, not including Public Holidays and/or weekends.

If it says “Discontinued” or the size is not there next to the size, then unfortunately it is gone for good. We have stopped production on the item and the stock has sold out.

But if it says “Out of Stock”, then don’t worry there’ll be more available soon.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt.

If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add Bigfish to your safe sender list in order to receive emails from us.

Contact Bigfish Customer Service team at help@bigfishgear.com and they will confirm whether the order was successfuly submitted and/or a payment made.

International orders can incur taxes and duties as determined by the Customs agency within the destination country.

Although this doesn’t always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an ‘Additional Postage Fee’. (More information can be obtained by contacting your local customs office.)

Unfortunately, due to International Customs regulations, all parcels must be marked as “Merchandise” with the appropriate value. Otherwise, the parcel may be denied and returned to sender.

Just click on ‘Gift Voucher’ at the bottom of our website and follow the prompts.

Please note that all Gift vouchers (email/post) are sent the following business day.

Simply apply your code in the appropriate field during the payment step of the Checkout.

If you have multiple codes, simply separate them with a coma or space.

It’s pretty straight-forward but contact our Customer Service Team at sales@bigfishgear.com if you need a hand.

Just send us an email at help@bigfishgear.com from your currently registered email address with the request. Simply advise the old and new email addresses and we’ll take care of the rest. We’ll let you know when it’s all done

We work all year round creating innovative new products to add to our range constantly.

We don’t tend to follow industry trends when it comes to seasonal releases so you’ll catch bold new designs from Bigfish at anytime during the year.

Sure! But only if it hasn’t already been sent.

Firstly, check to make sure that you have’t received the second “advising” email with your tracking number, if you have it may be too late, alternatively email us at help@bigfishgear.com. Make sure you mention your order number so we can sort it out in time!

As long as the item or items are in original condition (see disclaimer on Exchange Form download PDF) then simply send them back to us by post within 90 days of receipt of delivery to:

Bigfish Gear

20675 Nordhoff Street

Chatsworth CA 91333

Please remember to include a return slip which can be found here indicating your full name and order number with your items and as soon as we receive the items back we will get the exchange organised and sent out to you straight away.

Exchange Form (download PDF file)

For your first exchange of products on an order, we will ship your replacement free of charge (normal road freight and excludes International Purchases) .

The only cost to yourself is that of the return postage of the original item(s) to us. If a further exchange on the same order is requested, Bigfish reserves the right to charge additional postage for the shipment back to you. This is typically around $US6.00 depending on the number of items being sent.

If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. But where an item is returned without first notifying us that the item has been worn, we may choose to send the item(s) directly back to you.

Typical shipping time for a return to Bigfish is around 10 working days, but it depends on the origin . This can be longer due to Customs inspections when entering America. As soon as your exchange has been processed by us, we will send you an email letting you know that your replacement order is on its way.

Once you have completed your order online you will receive a confirmation email, as soon as your purchase is shipped you will then receive a second email advising the order has been dispatched and will also give you tracking number for your purchase. You are then able to “track your order” through the service provider.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt.

If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add Bigfish to your safe sender list in order to receive emails from us.

If unable to locate confirmation email, it may have been mistyped or undeliverable.

Contact Bigfish at help@bigfishgear.com and they will confirm whether the order was successfuly submitted and/or a payment made.

International orders can incur taxes and duties as determined by the Customs agency within the destination country.

Although this doesn’t always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an ‘Additional Postage Fee’.

(More information can be obtained by contacting your local customs office.)

If you’ve already got a Bigfish Product, then you’d know that our gear is of the highest quality. But if for some reason the product arrives faulty, contact us at help@bigfishgear.com and we’ll get right on it! Product faults are rare, and we do our best to ensure that every packed item is reflective of our renowned quality standards.

We do our best but sometimes mistakes do happen. After all, we’re only human! Give us a buzz at help@bigfishgear.com and we’ll get it fixed ASAP!

Sometimes we just can’t make items fast enough! But don’t stress, the rest of your order is already on its way to you. We’ll get the backordered item out in a separate parcel at no extra cost! We usually notify you with an indication on the invoice.

If you haven’t received notification from us, please send your details to our Customer Service team at help@bigfishgear.com and we’ll get it sorted.

When you place an order on our website, we offer you the choice to pay by Visa, Mastercard and Paypal for instant payment.

The Secure Online Card Payment Tool for credit/debit cards will inform you instantly of the status of your transaction. If the transaction is declined, check details and try again as it may simply be a “miskey”.

You will need to contact your financial institution for further information.

We accept Visa and Mastercard only. Some debit cards are also accepted, depending on rules of issuing bank/insitutions. Payment by credit card is the fastest way to have your order shipped. Our instant payment facility provides you with the status of your payment immediately!

Paypal is a secure online payment option for both National and International purchasers. Paypal payments are made through the paypal site (the purchase process will take you there and bring you back). Paypal has many options for payment which depend on your  personal Paypal account. You can also use Paypal as a guest without registering your own Paypal account.

You can transfer the money directly into our bank account.

Just use the following details and make sure that you include your order number and last name before completing your bank transfer or bank deposit.

BSB No.:

Account No.:

Account Name: Bigfish Gear USA Inc.

Bank Address:

Contact Phone No:

Please allow 1-2 business days for a national bank transfer to be processed.

Once we have identified your payment, we send you an email notifying you that your payment has been processed and your order dispatched with our next group of shipments.

You can transfer the money directly into our bank account.

Just use the following details and make sure that you include your order number before completing your bank transfer or bank deposit.

Swift Code:

Bank Name:

Bank Address:

Account Name: Bigfish Gear USA Inc.

Account No.:

Amount: The total as indicated in your order confirmation e-mail – Paying careful attention to the currency stated in the confirmation e-mail: Transfers are made in USD only!

Reference/Comment: Include your Order Confirmation Number and, if possible, your last name as used in the order confirmation.

Note:

• ????? Bigfish Gear does not have an IBAN code as Australia does not support this bank code. Instead we use the Swift code (NATAAU3303M) as stated above.

• If the bank requires a BSB code, please be advised that these are the first 6 digits of the account number (085933). Most of the time the bank only asks for the full account number and does not require it to be broken down into components.

Please allow 2-5 business days for an international bank transfer to be processed.

Once we have identified your payment, we send you an email notifying you that your payment has been processed and your order dispatched with our next group of shipments.

It could be any number of reasons – wrong card number or expiry date, insufficient account balance or your card provider may not allow overseas purchases.

If you are sure you have entered information correctly, it’s best to contact your bank and try again.

Simply apply your code in the appropriate field during the payment step of the Checkout.

If you have multiple codes, simply separate them with a coma or space.

It’s pretty straight-forward but contact our Customer Service Team at help@bigfishgear.com if you need a hand.

Bigfish Gear garments are very “true” to size, in easy terms if you’re normally a “large” then purchase a “large”. This size chart is designed to assist you to select the correct size to fit without having to try one on. Please take one of your existing shirts that fits nicely and lay it out flat, then measure the A, B, C and compare to the chart below.

Currently our US range is limited from a X-Small through to 3XL. We do have intentions to extend the range from a childs size 2 through to 5XL, please see each print in the range for size availability. Our kids sizes generally work on their ages but as we all know kids vary greatly. If you happen to purchase the wrong size please just return it to us and we’ll send you the next size, no problems at all.

A- CHEST – Taken from under the armpit seam to armpit seam.

B- SLEEVE – Taken from the shoulder seam to the cuff seam (Where the cuff meets up with the sleeve).

C – LENGTH – Taken from the top of shoulder seam to the bottom of the shirt.

Regular Fit Size (Inches)